Roles & Access Model
This document describes how different audiences interact with the
Rolling Redemption platform and what each role should be allowed to see.
Core Roles
- Program Admin – full access to portal codes, sponsors,
banks, PO partners, and dashboards; manages configuration.
- Case / Participant Support – can view participant
progress, update status, and run reports where authorized.
- Sponsor Contact – sees sponsor-specific dashboards and
agreed reporting only.
- Bank / Credit Union Contact – sees lending and
portfolio metrics specific to their institution.
- PO / Court Partner – sees high-level verification and
program engagement details, not clinical notes.
Access Rules
- Admins can impersonate or troubleshoot audience views but should
document any such activity.
- External partners access only their audience-specific content via
codes and dedicated pages.
- Role changes should be recorded in an internal admin log with
date, time, and administrator.
This model will evolve as we move from pilot to production, but the
principle of least privilege should always apply.
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